FAQs

Gym and Fitness have been around since 2002. In that time, we have gone from strength to strength and now pride ourselves in being one of Australia's largest and most trusted fitness equipment retailers for both home and commercial spaces. Find out more.

We are confident that we have the most competitive prices in Australia; however, if you see a lower advertised price, we'll do our best to match it.

Simply fill out the 'Price Match Request' featured on every product page or contact us directly on 1800 614 491.

More information on our Price Match Offer is available on Our Promises page.

Gym and Fitness has a physical store and showroom in Molendinar on the Gold Coast. Our Adelaide showroom and Head Office operates in Prospect, South Australia.

Most of our equipment requires installation. Once delivered, you will need to follow the instructions to assemble your new gear. We can help you source an external installation company to organise the assembly of the equipment. Should you require assistance during assembly, please do not hesitate to contact our Customer Service team.

No sorry we do not rent out any equipment, however if you would like some brand spanking new equipment our team is just a short call (or message, or email...) away!

Yes! We have partnered with a range of buy now, pay later financing options to help you achieve your health and fitness or business goals. You can find out more about our financing options here, or get in touch to speak with one of our sales consultants.

In addition to financing and payment plans, we also accept VISA, Mastercard, Amex, POLi Internet Banking and direct deposit.

Our website is protected with high-grade 256-bit encryption which means all your personal details and checkout information is secure! If you are still not comfortable with giving details over the internet, we can also accept your credit card details over the phone.

If you'd like to pay by direct deposit. Our bank details are as follows:

Name: Australian Fitness Supplies Pty Ltd
Bank: CBA
BSB: 064450
Account: 10584291

• Please use your name or order number as the description, as this makes it easier and quicker to identify your payment and have your order dispatched swiftly.

Unfortunately, cash is not available on pickup from our warehouse as there are no cash handling facilities. However, you can shop in-store at our Gold Coast showroom where cash is an accepted payment method.

We cannot accept cash on delivery as we use courier companies (e.g. Direct Freight, StarTrack, TNT, TOLL, IPEC, etc.).

As part of our brand promises, we offer same day dispatch! Place an order on in-stock items before 9am (AEST QLD) Monday to Friday* (excludes QLD public holidays), and we'll dispatch your order that very same day! Orders placed outside of this time will be dispatched on the following business day.

Transit time varies as per the destination. Please note, we cannot advise the exact day and time delivery will occur. View our Shipping page for more information on delivery times in your area.

Once your order has been dispatched, you will receive an automated email from the freight company to your chosen email address. This email will include your consignment number so you can track your shipping status. Please check your spam folder if you have not received your email.

If you have any queries regarding the delivery time, you can contact the freight company directly. However, if they cannot help you, we will be more than happy to assist.

Items are only available for Pre-Order if there is no stock available for a particular product. Pre-Order items are placed online or by calling us on 1800 614 491.

You can secure Pre-Order and Call to Order items with a 25% deposit by talking to a member of our sales team.

Products will be marked with Pre-Order and include the approximate dispatch dates, which are subject to change. We at Gym and Fitness do our best to keep dispatch dates, but unforeseen circumstances may arise

The 'Back in Stock' dates shown on our Pre-Order products will update as each incoming container sells out. When you place an order, you reserve stock for the shipment visible when placing your order.  

If you see a back in stock ETA update on our website after your purchase, rest assured that your stock has already been reserved. Please refer to the back in stock ETA in your confirmation email for your specific ETA date.

If an item is purchased on Pre-Order, it will be dispatched once it has arrived at our Molendinar warehouse.

If you have purchased numerous Pre-Order items or have ordered alongside in-stock items you will receive all in-stock products or the first Pre-Order item to arrive first. All remaining Pre-Ordered products will be together once the final product becomes available unless otherwise specified.

If arranging your own technician for install we do not recommend scheduling this for the same day as the expected delivery date. Delivery delays can sometimes occur on short so allowing a few days between delivery and the installation is strongly advised.

All of our products come with different manufacturer warranties. These can usually be found on our Warranty page or under specifications on the product page, but if you’re not sure just ask!

If you have purchased a faulty product that does not meet one or more consumer guarantees, you are entitled to a refund or repair. If the problem is minor and can be fixed, we reserve the opportunity to fix the problem and may seek to repair the faulty item under warranty. If the problem is major or cannot be fixed, we will look to provide a brand new replacement or a full refund. For more information or to lodge a claim, please view our Warranty page.

We offer a 14-Day Return policy, beginning on your delivery date, for a select variety of our core brands. For comprehensive information and terms and conditions regarding our return policy, please visit our Why Choose Us page.

Refunds cannot be given instantaneously. The refund process can take 3 - 4 business days after your item has been returned to our warehouse unless otherwise stated. For more information, please get in touch with our customer service team.

Yes, we do. To show our appreciation and support, we've partnered with Australian Partners of Defence (APOD), an Australian-owned organisation founded by veteran families for veteran families. Search for Gym and Fitness in the offers tab to claim your discount.

If you are an Australian Emergency Service Worker, we can arrange a special discount for you. The discount value will vary depending on the equipment, speak with our friendly sales staff for further details.

When redeeming a promotional code, please click the appropriate link to read specific promotion details and code date expiry.

Unless otherwise stated, promotional codes and vouchers cannot be used with:

• • Already discounted products
  • Items with website promotions already applied
  • Finance and payment plans

Special store-wide sales e.g. (Christmas or Black Friday Sales) are not eligible for a further discount via promotional codes. For complete T&Cs, visit our Terms page.